Thank you for shopping with Nixcart Communications.
We value customer satisfaction and aim to provide quality laptops, smartphones, and reliable repair services. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.
This policy applies to products purchased through our website at https://nixcart.co.ke/.
Interpretation and Definitions
Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.
Definitions
For the purposes of this Refund and Return Policy:
Company, We, Us, or Our refers to Nixcart Communications.
Business Address:
Imenti House,
Glory Exhibition, Shop A15,
Kenya
Goods refer to laptops, smartphones, accessories, and other physical products offered for sale through our website.
Orders refer to requests made by customers to purchase products from Nixcart Communications.
Services refer to laptop and smartphone repair, troubleshooting, maintenance, and other technical services offered by Nixcart Communications.
Website refers to Nixcart Communications, accessible at https://nixcart.co.ke/.
You refers to the customer purchasing or using our products and services.
Return Eligibility
Customers may request a return within 7 calendar days from the date of receiving their order, subject to the conditions outlined below.
To qualify for a return:
- The product must have been purchased within the last seven (7) days;
- The item must be unused and in its original condition;
- The product must be returned with all accessories, manuals, packaging, and included components;
- Proof of purchase or order confirmation must be provided;
- The product must not show signs of physical damage, misuse, unauthorized modification, or tampering.
For laptops and smartphones, customers should ensure that all personal accounts, passwords, SIM cards, memory cards, and personal data are removed before returning the device.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Customized or personalized products;
- Products damaged through misuse, negligence, accidents, or improper handling;
- Products that have been modified, opened, or repaired by an unauthorized technician;
- Consumable items that have been opened or used;
- Clearance, liquidation, or final-sale products;
- Software, digital products, activation keys, or downloadable items that have already been delivered or activated;
- Items that cannot be returned for health or hygiene reasons once opened.
Nixcart Communications reserves the right to decline returns that do not meet the conditions stated in this policy.
Order Cancellation
Orders may be cancelled before they are dispatched for delivery.
Once an order has been shipped or collected, it will be treated under our standard return process.
To request an order cancellation, please contact us as soon as possible using the contact details provided below.
Refund Process
Once a returned product is received and inspected, we will notify you regarding the status of your refund request.
If approved, refunds will generally be processed within 14 calendar days.
Refunds will generally be issued through the original payment method used during purchase.
Depending on your financial institution or payment provider, the actual time required for the funds to appear in your account may vary.
Refunds may be reduced or declined if:
- The returned product shows signs of unauthorized use or damage;
- Accessories, packaging, or included items are missing;
- The product has been damaged after delivery;
- The item returned does not correspond with the original order;
- The device has been modified, repaired, or tampered with by an unauthorized party.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.
When submitting a claim, kindly provide:
- Your order number;
- A description of the issue;
- Clear photographs or videos showing the defect, damage, or incorrect item received.
Upon verification, Nixcart Communications may offer:
- A replacement product;
- A repair service where applicable;
- An exchange;
- A refund.
The appropriate solution will depend on the nature of the issue, product availability, warranty terms where applicable, and the outcome of our assessment.
Returning Products
Customers are responsible for return shipping costs unless:
- An incorrect product was supplied;
- The product was defective upon delivery;
- Damage occurred during shipping.
Products should be returned to:
Nixcart Communications
Imenti House,
Glory Exhibition, Shop A15,
Kenya
For security purposes, we recommend using a trackable courier or delivery service when returning products.
Nixcart Communications cannot guarantee receipt of returned items that are lost or damaged during return transit where the customer is responsible for arranging the shipment.
Exchanges
Eligible products may be exchanged for the same item or an equivalent product of equal value, subject to stock availability.
Exchange requests are assessed individually and are subject to inspection of the returned product.
If the replacement product has a different price, any applicable price difference will be communicated to the customer before the exchange is completed.
Laptop and Smartphone Repairs
Repair services are different from product purchases and may therefore be subject to separate service terms.
Before carrying out a repair, Nixcart Communications may inspect and diagnose the device to determine the cause of the problem.
Repair charges may vary depending on the fault, required parts, device model, and complexity of the repair.
Customers are encouraged to back up their important data before submitting a device for repair. Nixcart Communications is not responsible for loss of personal data resulting from repair, maintenance, software troubleshooting, hardware replacement, or other technical work.
If a repair requires additional work or replacement parts beyond the original assessment, customer approval may be requested before proceeding.
Gifts
If a product was marked as a gift and shipped directly to the recipient, approved returns may be issued as store credit where applicable.
If the gift was first delivered to the purchaser before being given to the recipient, any approved refund will generally be processed to the original purchaser.
Contact Us
For any questions regarding this Refund and Return Policy, please contact us:
Nixcart Communications
Imenti House,
Glory Exhibition, Shop A15,
Kenya
Phone: +254 729 203745
Email: stevemwanix@gmail.com
Website: https://nixcart.co.ke/
Contact Page: https://nixcart.co.ke/contact-us/